Frequently Asked Questions

If you are eligible for member pricing, but have not placed an order with the new site before, non-member pricing will automatically show up. Please register with the non-member rate and we will adjust the price on our end. We will manually charge the credit card or send an invoice so that it reflects the proper pricing and does not over-charge you.  Member pricing will appear when you place subsequent orders. If you are not receiving the member rate and this is not the first time you've registered with our new site, please email Sarah Hart.

You can definitely be invoiced when ordering online. When you get to the check-out section of the website, simply choose invoice me under "payment information" (we will send the invoice to whoever you have put in the billing information).

Unlike the rest of the credit cards we accept the CVV2 code for the American Express is on the front. It is called the Card Identification Number (CID/4DBC) is a four-digit, non-embossed (flat) number that is printed on every American Express Card. The CID/4DBC is ALWAYS located ABOVE the embossed (raised) account number on the face of the card. In some instances, the CID/4DBC is located on the left side of the card, but is always above the account number. Some cards have a four-digit number embossed below the account number, but this is not the CID/4DBC

Unfortunately, the website automatically takes the username from the billing information. If your boss (or someone else from your company) is the one who handles the billing, it will reflect that in the welcome. We have contacted our host several times to ask that this be changed, but for now it's hard wired into the program and there is nothing we can do about it.

There are multiple ways this can be handled.  Perhaps the easiest is to use the employee's email address and simply come up with the same password for each of your employees that way the shipping information will automatically pop up correctly each time and we will know who the student is and have his or her email address so we can contact them in case there's an update about the class etc and you will have an easy way to keep track of all of your employees classes etc. Alternatively, you can use your own email address each time to sign up the students and change the shipping information each time to reflect who the student will be. If this is how you decide to register, we do ask that you type in the order comments section of the check out page the student's email address.

At this point we cannot make the shipping part optional on the website. If you do not want your books shipped type in the order comments section WILL PICK UP BOOKS PLEASE DO NOT SHIP. It will still look like it is charging you for shipping but we can manually take that charge off before charging your card or sending an invoice.

Unless otherwise noted, continuing education classroom hours are only for Massachusetts. Some states award credits for IIA/AICPCU exams. Contact the AICPCU for more information.

Credits for attending classes and credits for passing national examinations are not cumulative--you may use EITHER the class credits OR the credits earned by passing an examination in any one license renewal period

To look up the number of CE Credits you've earned for your MA License, you can got to the Prometric website.

The AICPCU is phasing out the use of CD-Roms as part of their study material package for CPCU, AIC, ARM and INS classes. They are moving to a web based format. Information on the new format (along with a password to access it) is provided in the study guide for those courses affected.

It is definitely possible to pay invoices online, it's just not very intuitive. From the Insurance Library Home Page, click into the Courses section of our website. Once you're in the courses section on the left side you should see a link for "Pay Invoice." It will say $1.00 but you can ignore that for now. Click add to cart. At this point your cart should pop up. Where it says 1.00 you can select the 1.00 and type in the amount on your invoice. Hit the re-calculate button and the amount in your cart should now reflect the amount on you invoice. Continue with your check out and in the order comments section on the check out page, type in the invoice number.

If you are on the home page of our website you can click on the link at the left that says "Services Price List." When that page opens up you should see a link under the non-member research fee that will take you to the part of the website where you can add one hour non-member pre-paid research fee to your cart and check out. If you are already in the ecommerce section of our website, you will see a link on the left that says "Research." When you click on research you may notice that it lists two prices, one is the price for non-member research and one is the discounted price for member research. It will automatically add the research at the non-member price.